About StorTrec
StorTrec is a storage focussed service company providing break fix engineer services directly to your end user customers for complete peace of mind. Since the company’s foundation in 2001 they have steadily grown across Europe and beyond supporting a wide range of storage products, servers and complimentary software packages. Services offered include technical telephone support, 7x24x365 on-site support services, spare parts, local warehousing and management, RMA management and logistics services, technical training for field service technicians and support with installation and integration.
StorTrec are authorised, trained and certified by a range of major manufacturers to provide direct service and support and also support major distributors and system integrators across Europe with in warranty field service.
Key Benefits
Dedicated Service Company – No Hardware sales to conflict with Resellers
No Direct End User Sales – Channel Oriented Model
Vendor trained and accredited engineers
ISO 9001:2015 certified
Typically, faster response times than larger vendors
Single point of contact for multiple contracts – Care Pack
SLAs
BRONZE
Helpdesk
- Mon - Fri 08:00 to 17:00 local time excluding public holidays
Repair period
- Mon - Fri 08:00 to 17:00 local time excluding public holidays
Response Time
- Response per telephone/email: at time of call
On site technician
- Next Business Day from point of fault diagnosis
Availability weekends/public holidays
- None
Availability 17:00 – 08:00 out of hours
- None
Material costs/travel time
- Included
SILVER
Helpdesk
- Mon - Fri 08:00 to 17:00 local time excluding public holidays
Repair period
- Mon - Fri 08:00 to 17:00 local time excluding public holidays
Response Time
- Response per telephone/email: at time of call
On site technician
- 4hrs from point of fault diagnosis
Availability weekends/public holidays
- None
Availability 17:00 – 08:00 out of hours
- None
Material costs/travel time
- Included
GOLD
Helpdesk
- Available without exception including weekends and public holidays
Repair period
- Available without exception including weekends and public holidays
Response Time
- Response per telephone/email: at time of call
On site technician
- 4hrs from point of fault diagnosis
Availability weekends/public holidays
- Included
Availability 17:00 – 08:00 out of hours
- Included
Material costs/travel time
- Included